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Cover of Unreasonable Hospitality by Will Guidara
Customer Experience

Unreasonable Hospitality

By 
Will Guidara

Unreasonable Hospitality is about making people feel truly cared for. Guidara shows that great service comes from attention, good judgment, and a team trusted to act. I like the examples because the memorable gesture is usually built on careful daily work. A future buyer can copy a service standard more easily than the founder's personal charm. The challenge is turning care into a habit without making it feel like a script. People notice!

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(No affiliate links or commissions here—I don’t make any money off of these books. Just a book I love and think is worth sharing.)

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