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Customer Experience
Unreasonable Hospitality
By
Will Guidara
Unreasonable Hospitality is about making people feel truly cared for. Guidara shows that great service comes from attention, good judgment, and a team trusted to act. I like the examples because the memorable gesture is usually built on careful daily work. A future buyer can copy a service standard more easily than the founder's personal charm. The challenge is turning care into a habit without making it feel like a script. People notice!
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If I miss you, I’ll personally call you back. (For real!)
If I miss you, I’ll personally call you back. (For real!)